| Ask |
Answer |
| 1. How can I place an order? |
To place an order, you select the desired products and add them to your shopping cart. Then you go to the checkout page and complete the payment. |
| 2. What are the payment options? |
We accept various payment methods, including credit and debit cards, Bancontact, KBC, and Visa. |
| 3. How long does it take for my order to be shipped? |
Upon receipt of payment, your order is usually shipped within 1-2 business days. Please note that delivery times may vary depending on the destination. |
| 4. Can I track my order? |
Yes, as soon as your order is shipped, you will receive a shipping confirmation with a tracking number that allows you to track the status of your order on the carrier's website. |
| 5. What are the shipping costs? |
Shipping costs are calculated based on the weight, dimensions, and destination of your order. The exact shipping costs will be displayed during the checkout process. |
| 6. Can I return my order? |
Yes, we accept returns within a certain period after receiving your order. Please refer to our return policy page for more information on the return procedure. |
| 7. Are there extra costs associated with international orders? |
For international orders, customs duties, taxes, and other import costs may apply. These costs are the responsibility of the recipient. |
| 8. How can I contact customer service? |
You can contact our customer service via the contact form on our website or by sending an email to the provided email address. |
| 9. Do you offer gift wrapping? |
Yes, we offer gift wrapping for special occasions. During the checkout process, you can select the option to have your order wrapped as a gift. |
| 10. What is the validity of the gift vouchers? |
Our gift vouchers are usually valid for one year from the date of purchase. Please refer to the specific terms stated on the gift voucher for more information. |
